If you cannot get the portfolio to sync or can’t find the connection you are looking for. We would be happy to help get this resolved. Please send us an email to support@betterment.com.
In this email please include the following:
1. The exact URL you use to log into your account outside of Betterment
2. The type of account you are attempting to sync (is it an annuity, retirement, brokerage, IRA or a different type of account?)
3. Please do not delete your external account. While the account is synced, our team can investigate further as to what may be wrong.
