Generally, it takes 7-10 business days after the funds have left your old provider for the funds to appear into your Betterment account. This includes mail time, processing, and time for the funds to settle. You will be notified via email as soon as the funds appear in your Betterment account.
We suggest reaching out to your provider to confirm date of liquidation.
If you still have questions regarding the status of your rollover, please email firstname.lastname@example.org.